1. Acceptance of Terms
By accessing or using SellWha ("the Service", "Platform", "we", "us", or "our"), you ("User", "you", or "your") agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use the Service.
These Terms apply to all visitors, registered users, and others who access or use the Service. By creating an account, you represent that you are at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your business.
2. Description of Service
SellWha is a multi-channel commerce CRM platform that allows businesses to manage customer conversations, orders, and operations across WhatsApp Business, Facebook Messenger, Instagram DM, Shopee Chat, Lazada Chat, TikTok Shop, Email, and Telegram from a single dashboard.
The Service includes:
- Shared team inbox for managing customer conversations
- Order creation, tracking, and management directly from chat
- Courier booking and shipment tracking integrations
- Broadcast campaigns and automation flows
- Analytics, reporting, and team performance insights
- Customer CRM with purchase history and segmentation
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to registered users.
3. User Accounts
To use SellWha, you must register for an account. When creating your account, you agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Keep your password secure and confidential
- Notify us immediately of any unauthorized use of your account
- Be responsible for all activities occurring under your account
Each registered business (tenant) is allocated an isolated workspace. The account owner is responsible for managing team member access and permissions within their workspace.
4. Billing & Subscriptions
SellWha operates on a subscription model. By selecting a paid plan, you authorize us to charge your payment method on a recurring basis (monthly or annually, as selected).
- Monthly plans are billed every 30 days from the subscription start date.
- Annual plans are billed upfront for the full year at a discounted rate (20% off monthly pricing).
- Prices are displayed in USD. Local taxes may apply depending on your jurisdiction.
- Plan upgrades take effect immediately and are prorated for the current billing period.
- Plan downgrades take effect at the start of the next billing cycle.
- Refunds are not provided for partial months or unused portions of annual plans, except where required by law.
We reserve the right to change pricing with 30 days' advance notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
5. Free Trial
New accounts receive a 14-day free trial with access to Growth plan features. No credit card is required to start the trial.
- Trial accounts have the same feature access as the Growth plan
- You will receive a reminder 3 days before your trial expires
- If no plan is selected at trial end, your account is paused — data is retained for 30 days
- You may reactivate your account within 30 days of suspension by choosing a paid plan
- Each business entity is eligible for one free trial only
6. Acceptable Use Policy
You agree not to use SellWha for any unlawful purpose or in any way that could harm the Service, other users, or third parties. Specifically, you must not:
- Send spam, unsolicited messages, or bulk communications without recipient consent
- Violate Meta's WhatsApp Business Platform policies or any platform's terms of service
- Transmit malware, viruses, or any destructive code
- Attempt to gain unauthorized access to any part of the Service or its infrastructure
- Scrape, crawl, or extract data from the Service using automated means
- Impersonate any person, business, or entity
- Engage in any activity that violates applicable laws, including consumer protection, anti-spam, and data privacy laws
- Sell, resell, or sub-license access to the Service without written authorization
Violation of this policy may result in immediate suspension or termination of your account without refund.
7. WhatsApp Business Platform Compliance
SellWha integrates with the WhatsApp Business Platform (managed by Meta). By using the WhatsApp features of our Service, you additionally agree to comply with Meta's WhatsApp Business Platform Terms and WhatsApp Commerce Policy.
- You are solely responsible for obtaining consent from your customers before sending WhatsApp messages
- Broadcast campaigns and template messages must comply with Meta's messaging guidelines and opt-in requirements
- You must not send prohibited content including adult content, illegal goods/services, or misleading information
- Message template abuse may result in your WhatsApp Business Account being restricted by Meta
8. Intellectual Property
The Service and all of its original content, features, functionality, design, and trademarks are owned by SellWha and are protected by applicable intellectual property laws.
You retain full ownership of all data you input into SellWha, including customer data, order data, and conversation history ("Your Content"). You grant SellWha a limited, non-exclusive license to store, process, and display Your Content solely for the purpose of providing the Service to you.
You may not copy, modify, distribute, sell, or lease any part of the Service or its underlying source code without our express written consent.
9. Data & Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using SellWha, you consent to the collection and use of information as described in the Privacy Policy.
SellWha takes data security seriously. We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.
10. Limitation of Liability
To the maximum extent permitted by applicable law, SellWha shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with your use of the Service.
Our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid to SellWha in the 12 months preceding the claim.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
11. Termination
You may terminate your account at any time from your account settings. Upon termination:
- Your access to the Service will cease immediately
- Your data will be retained for 30 days and then permanently deleted
- No refunds will be issued for unused portions of prepaid subscriptions, except as required by law
- You may request an export of your data before deletion
We reserve the right to suspend or terminate your account immediately, with or without notice, for any breach of these Terms, suspected fraudulent activity, or if required by law or platform policies.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction of SellWha's registered entity. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.
For users in the European Union, your consumer rights under EU law are not affected by these Terms.
13. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes via email or an in-app notification at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
We recommend reviewing these Terms periodically. The "Last updated" date at the top of this page reflects the most recent revision.
14. Contact Us
If you have any questions about these Terms of Service, please contact us: